Shipping policy
You will receive an automatic confirmation when you place your order.
Please allow 2-3 business days for order processing, pending availability and credit card verification. This may take longer during special releases or major holidays. Please note, IVUS does not ship on weekends.
IVUS is unable to ship to P.O. Box, APO, or FPO adresses. All orders with A P.O. box, APO, or FPO adress will be cancelled.
IVUS will email you with updates and tracking information once your items have shipped. In an event that a product is out of stock or backordered, you will be contacted by our customer service team.
IVUS is not responsible for items lost or stolen in transit. All risks associated are assumed by the courier.
International orders
IVUS ships internationally. Please email us if you’re unsure about your country.
All international are shipped delivery duties unpaid (DDU), customs, duties, and taxes are not included in the item price or shipping cost at checkout. The customer is responsible for all customs, duties, taxes, and fees upon delivery.
Unfortunately, we are unable to calculate these charges before your order is placed. Please contact your local customs office for assistance with estimating additional costs.
Return & Exchange policy
Switzerland
To iniate a return, please email support@ivus.com to request a return authorization.
IVUS allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.
Exchanges can be made for a different size or color of the original style ordered. If you would like to exchange your item for a different style, please return your items for a refund and place a new order for the style you would like. Exchange shipping will be paid by IVUS. Only one exchange shipment per order will be covered by IVUS.
A full refund will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.
If IVUS determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.
If you have any questions, please contact customer service at support@ivus.com
Return & Exchange policy
International
To iniate a return, please email support@ivus.com to request a return authorization.
IVUS allows returns and exchanges within 10 days of the order delivery date. All returned items must be unworn, undamaged, and unwashed with all original tags attached. The original invoice must be included with any return. Failure to do so can delay the processing of your return. Return shipping will be paid by customer.
A full refund will be issued immediately upon the arrival and inspection of your return. Depending on your payment provider, it can take 5-10 business days for the refunded amount to post to your account.
If IVUS determines that any products are not in original condition, a refund or exchange will not be granted and the items will be returned to you.
International orders are not eligible for exchange.
If you have any questions, please contact customer service at support@ivus.com
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